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| 2007 | ||
|---|---|---|
| 2 | EE | Cyril Canon: Personnel scheduling in the Call Center industry. 4OR 5(1): 89-92 (2007) |
| 2005 | ||
| 1 | EE | Cyril Canon, Jean-Charles Billaut, Jean-Louis Bouquard: Dimensioning an Inbound Call Center Using Constraint Programming. CP 2005: 841 |
| 1 | Jean-Charles Billaut | [1] |
| 2 | Jean-Louis Bouquard | [1] |