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social engineering

social engineering: n. Term used among crackers and
   samurai for cracking techniques that rely on weaknesses in
   wetware rather than software; the aim is to trick people into
   revealing passwords or other information that compromises a target
   system's security.  Classic scams include phoning up a mark who has
   the required information and posing as a field service tech or a
   fellow employee with an urgent access problem.  See also the
   tiger team story in the patch entry.