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support: n. After-sale handholding; something many software
   vendors promise but few deliver.  To hackers, most support people
   are useless --- because by the time a hacker calls support he or
   she will usually know the software and the relevant manuals better
   than the support people (sadly, this is *not* a joke or
   exaggeration).  A hacker's idea of `support' is a
   t^ete-`a-t^ete with the software's designer.